Payments
LDI offers several convenient payment options including major credit cards, such as Visa, Master Card, Discover and American Express. All credit card purchases require a signed charge authorization form. We accept pre-payments in any form listed here. Pre-payment means that a full deposit is made and the funds clear before the items ship to you. Bank wire transfers are also available. Please call for routing information.
Terms
To pay with company check or to receive net 30 terms, you will need to fill out a credit application. Please allow 2-3 weeks for approval. If your application is approved and a check is returned, there will be a $50.00 fee. If you are late with your payments, there will be a 1.5% late fee applied per month. The company check privilege and/or net 30 privileges will be cancelled and you will be required to pre-pay with a money order, cashiers check, or credit card for any future orders. If you refuse a package, the same rules will apply and you will be required to pay for the shipping.
LDI reserves the right to deny sale or approval of payment terms to any customer at our sole discretion. All applications are subject to credit verification.
Sales Tax
All sales delivered within the state of California will be charged sales tax unless a California State Resale Certificate is submitted.
Order Terms
We require a minimum of 3 pieces per style for all orders. All invoices must total a minimum of $250. Please specify whether or not you will accept back orders and/or best selling style substitutions for out of stock merchandise.
Turnaround Time
It is a priority to us to make sure that your order arrives to you in a timely manner. *Kindly allow a minimum of 5 to 7 business days to process all orders under $1,500.00, plus any applicable shipping time. In-house rush orders are available at an additional charge of 5% of your final invoice total.
* Please note that larger orders may take longer to process. Please ask your LDI sales representative for further information.
Delivery
Typically, all LDI shipments are sent via UPS Ground or Fed-Ex standard unless otherwise requested. If you require other shipping arrangements, you must specify delivery requirements at time of order. Each delivery will be charged based upon the weight and size of the package, calculated by current UPS/Fed-Ex rates. Additional fees will be assessed for any special rush services requested. UPS & Fed-Ex will require a street mailing address and are not able to deliver to PO boxes. We ship all packages with an insured value to protect your purchase.
Packaging
LDI offers several types of jewelry and accessory packaging to fit your needs. Options include bulk packaging, carding, plastic packaging and LDI brand packaging. Most packaging styles offer a variety of display options. See our catalogs for the particular product packaging and display systems available. Please feel free to discuss your options with your LDI sales representative. Private label programs can be developed for orders at an additional charge.
Display Units
LDI offers freestanding and countertop displays, designed exclusively for use with our products. Please ask for more details when you place your order. LDI is able to offer customized display solutions based on your needs.
Damaged or Short Shipments
In the event that a package should arrive damaged, there are some essential steps that need to be taken. For our mutual security, your merchandise will be shipped in sealed tamper evident tape. If your package is received damaged, incomplete, broken, crushed, or resealed in any way, you must contact LDI at 1-213-387-4444 within 48 hours.
Damaged or Short Shipments, Cont.
LDI will contact the shipping vendor and file the claim. A representative from the chosen shipping vendor will contact you directly to inspect the box for all claims. Shipping Vendors require that the original box, internal packaging, shipping materials and enclosed merchandise are kept intact. The separation of merchandise or packaging materials before the inspection will automatically invalidate your claim. If the above criteria have not been met, the chosen shipping vendor and LDI will not honor damage or other claims and you will be held responsible for the full payment of the total listed on all enclosed invoices.
Backorders
LDI has a back order system that will track any back orders that might occur on your order. We will track these items for a minimum of 30 days and will continue to fill the order as goods become available. If you do not accept back orders, please make sure to specify at the time you place your order.
Returns
Return packages will not be accepted without first obtaining a return merchandise authorization (RMA) number from our customer service department. All returns must be made within 7 days of receipt of merchandise and must be in new, unused condition. Returns attempted after 7 days are not accepted. A thorough check-in and inspection of all goods will be done once received in the LDI office. If it is established that credit is due, credit will be posted to your account within 14 days of receipt of the package. There will be a 15% re-stocking fee on all returns. If credit is denied, we will contact you with the reason for denial. The acceptance of any return merchandise for any reason is at the sole discretion of LDI.
LDI will not ship to accounts that are past-due. To contact our accounting department, please call 213.387.4444 ext. 1263.
